2023-10-24 09:50:42 +08:00
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有效对话指南
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2023-11-11 19:22:04 +08:00
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2023-10-24 09:50:42 +08:00
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2023-11-07 13:04:43 +08:00
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2023-10-24 09:50:42 +08:00
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2023-11-11 18:50:08 +08:00
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2023-10-24 09:50:42 +08:00
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2023-11-03 14:52:16 +08:00
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2023-10-24 09:50:42 +08:00
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2023-11-11 18:50:08 +08:00
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2023-10-24 09:50:42 +08:00
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2023-11-11 18:50:08 +08:00
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2023-10-24 09:50:42 +08:00
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2023-11-06 16:14:34 +08:00
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2023-10-24 09:50:42 +08:00
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2023-11-03 14:52:16 +08:00
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2023-11-08 10:11:56 +08:00
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<link rel="stylesheet" href="/css/82dd7e5a.css">
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2023-10-24 09:50:42 +08:00
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2023-11-11 18:50:08 +08:00
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<span id="search-input">搜索...</span>
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2023-10-24 09:50:42 +08:00
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<kbd class="key-cap"><span>Ctrl K</span></kbd>
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2023-11-03 14:52:16 +08:00
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window.search = {
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2023-11-10 13:55:02 +08:00
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enable: "true"
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2023-11-03 14:52:16 +08:00
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}
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2023-10-24 09:50:42 +08:00
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</script>
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2023-11-10 13:55:02 +08:00
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<script src="/js/b9c2be9c.js"></script>
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2023-10-24 09:50:42 +08:00
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2023-11-03 14:52:16 +08:00
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2023-10-24 09:50:42 +08:00
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<!-- navigation -->
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2023-10-24 09:48:00 +08:00
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<link rel="stylesheet" href="/css/3efc6cb5.css">
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2023-10-24 09:50:42 +08:00
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<section class="category-nav scrollbar-obtrusive">
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2023-11-10 13:44:10 +08:00
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<ul><li data-path="timeline">
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<a href="/archives">
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"> <g fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"> <path d="M12 7v14"></path> <path d="M9 18l3 3l3-3"></path> <circle cx="12" cy="5" r="2"></circle> </g> </svg>
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2023-11-11 18:50:08 +08:00
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<div class="ellipsis">时间轴</div>
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</a>
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</li><li data-path="roadmap">
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<a href="/roadmap">
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"> <g fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"> <path d="M10.5 20.4l-6.9-6.9c-.781-.781-.781-2.219 0-3l6.9-6.9c.781-.781 2.219-.781 3 0l6.9 6.9c.781.781.781 2.219 0 3l-6.9 6.9c-.781.781-2.219.781-3 0z"></path> <path d="M9 14v-2c0-.59.414-1 1-1h5"></path> <path d="M13 9l2 2l-2 2"></path> </g> </svg>
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2023-11-11 18:50:08 +08:00
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<div class="ellipsis">路线</div>
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2023-11-10 13:44:10 +08:00
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</a>
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</li><li data-path="resume">
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<a href="/resume">
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"> <g fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"> <path d="M14 3v4a1 1 0 0 0 1 1h4"></path> <path d="M5 8V5a2 2 0 0 1 2-2h7l5 5v11a2 2 0 0 1-2 2h-5"></path> <circle cx="6" cy="14" r="3"></circle> <path d="M4.5 17L3 22l3-1.5L9 22l-1.5-5"></path> </g> </svg>
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2023-11-11 18:50:08 +08:00
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<div class="ellipsis">简历</div>
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</a>
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</li></ul>
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<p>分类</p>
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<ul><li class="active">
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<a href="/categories/EQ/">
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"><g fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M5.636 5.636a9 9 0 0 1 13.397.747L13.414 12l5.619 5.617A9 9 0 1 1 5.636 5.636z"></path><circle cx="11.5" cy="7.5" r="1" fill="currentColor"></circle></g></svg>
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2023-11-10 13:51:34 +08:00
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<div class="ellipsis">
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<span>EQ</span>
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</div>
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2023-11-10 13:44:10 +08:00
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</a>
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</li><li class="">
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<a href="/categories/Finance/">
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2023-11-10 13:51:34 +08:00
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"><g fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="9"></circle><path d="M14.8 9A2 2 0 0 0 13 8h-2a2 2 0 0 0 0 4h2a2 2 0 0 1 0 4h-2a2 2 0 0 1-1.8-1"></path><path d="M12 6v2m0 8v2"></path></g></svg>
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<div class="ellipsis">
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<span>Finance</span>
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</div>
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2023-11-10 13:44:10 +08:00
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</a>
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</li><li class="">
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<a href="/categories/Front-End/">
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2023-11-10 13:51:34 +08:00
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"><g fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M20 4l-2 14.5l-6 2l-6-2L4 4z"></path><path d="M7.5 8h3v8l-2-1"></path><path d="M16.5 8H14a.5.5 0 0 0-.5.5v3a.5.5 0 0 0 .5.5h1.423a.5.5 0 0 1 .495.57L15.5 15.5l-2 .5"></path></g></svg>
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<div class="ellipsis">
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<span>Front-End</span>
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</div>
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2023-11-10 13:44:10 +08:00
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</a>
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</li><li class="">
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<a href="/categories/Hexo/">
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2023-11-10 13:51:34 +08:00
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"><g fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M4 17v1a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2v-1"></path><path d="M8 16h8"></path><path d="M8.322 12.582l7.956.836"></path><path d="M8.787 9.168l7.826 1.664"></path><path d="M10.096 5.764l7.608 2.472"></path></g></svg>
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<div class="ellipsis">
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<span>Hexo</span>
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</div>
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2023-11-10 13:44:10 +08:00
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</a>
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2023-11-11 18:48:29 +08:00
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</li><li class="">
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<a href="/categories/%E8%87%AA%E5%AA%92%E4%BD%93/">
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2023-11-11 18:50:08 +08:00
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<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 24"><path d="M9 12a4 4 0 1 0 4 4V4a5 5 0 0 0 5 5" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg>
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2023-11-11 18:48:29 +08:00
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<div class="ellipsis">
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<span>自媒体</span>
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</div>
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</a>
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2023-11-10 13:44:10 +08:00
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</li></ul>
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2023-10-24 09:50:42 +08:00
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</section>
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2023-10-24 09:48:00 +08:00
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<script src="/js/f8b20eb9.js"></script>
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2023-10-24 09:50:42 +08:00
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<!-- icp -->
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<div class="icp">
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<a target="_blank" rel="noopener" href="http://beian.miit.gov.cn/">苏ICP备19008833号-4</a>
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</div>
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</div>
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</aside>
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<main>
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2023-11-10 13:57:47 +08:00
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<link rel="stylesheet" href="/css/3a546bfd.css">
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2023-10-24 09:50:42 +08:00
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<div class="post-container">
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<div class="content">
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<header>
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2023-10-24 09:48:00 +08:00
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<link rel="stylesheet" href="/css/de5de8fb.css">
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2023-10-24 09:50:42 +08:00
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<nav class="breadcrumb">
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EQ
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有效对话指南
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2023-11-08 13:45:34 +08:00
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<article>
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<h1>有效对话指南</h1>
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<p>卡耐基说过：要说服别人同意你的观点，你就要让他觉得这是他自己的观点。也就是说，本质上没有人真正被别人说服，听或者不听都是他们自己的主动选择</p>
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<h1 id="目的"><a href="#目的" class="headerlink" title="目的"></a>目的</h1><p>沟通目的无非两个：</p>
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<ul>
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<li>让对方认同我们的观点</li>
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<li>或者按我们说的做</li>
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</ul>
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<h1 id="搞定情绪"><a href="#搞定情绪" class="headerlink" title="搞定情绪"></a>搞定情绪</h1><p>大多数人的立场和行为，是由情绪决定的，对方不喜欢你，你再怎么努力也很难说服他，只有他认可你这个人你的话他才会听。所以动之以理之前要先小之以轻，你把他情绪搞定了，沟通也就成功了一半</p>
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<h2 id="夸-细节"><a href="#夸-细节" class="headerlink" title="夸 - 细节"></a>夸 - 细节</h2><p>不吝赞美，就一个字“夸”，具体怎么夸呢？</p>
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<p>细节就是不要太笼统：</p>
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<ul>
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<li>😭 你穿的真好看 </li>
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<li>😊 今天的上衣显得你很白，太美了</li>
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</ul>
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<h2 id="夸-对比"><a href="#夸-对比" class="headerlink" title="夸 - 对比"></a>夸 - 对比</h2><ul>
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<li>😭 你今天穿的真好看</li>
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<li>😊 你今天穿的真好看，一般人可传不出这种气质</li>
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</ul>
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<h2 id="我能理解你，换我也生气"><a href="#我能理解你，换我也生气" class="headerlink" title="我能理解你，换我也生气"></a>我能理解你，换我也生气</h2><p>接纳对方的负面情绪，把双方情绪拉回到安全范围内。</p>
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<h2 id="肢体同步"><a href="#肢体同步" class="headerlink" title="肢体同步"></a>肢体同步</h2><p>如果你的肢体动作跟对方同步，它会产生一种被共情的感觉</p>
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<ul>
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<li>对方说的火热，身体前倾，伺机凑近</li>
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<li>思考一到两秒钟再反馈，这个简单的停顿</li>
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</ul>
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<h1 id="只陈述不评论"><a href="#只陈述不评论" class="headerlink" title="只陈述不评论"></a>只陈述不评论</h1><p>事实不会引起争议</p>
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<p>比如：孩子考试没及格是事实，说他笨死了就是评论了。</p>
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<p>再比如：你这周上班迟到两次，这是事实，说你经常迟到就是评论了。</p>
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<h2 id="评论副词"><a href="#评论副词" class="headerlink" title="评论副词"></a>评论副词</h2><p>尽量规避一些跟评论相关的糊的频率副词，比如</p>
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<ul>
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<li>笨</li>
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<li>懒</li>
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<li>坏</li>
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<li>总是</li>
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<li>永远</li>
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<li>每次</li>
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</ul>
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<h1 id="保持开放性"><a href="#保持开放性" class="headerlink" title="保持开放性"></a>保持开放性</h1><p>还拿上面的例子，这些话对方只能回答好或者不好，然后结束沟通</p>
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<ul>
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<li>孩子没及格，老爸说下次必须及格。</li>
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<li>你上班迟到，老板说再迟到扣薪水。</li>
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</ul>
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<p>如果换成开放式沟通：</p>
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<ul>
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<li>老爸说咱们聊聊哪些题没有搞清楚</li>
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<li>老板说生活上是不是遇到了什么问题，没着我可以帮你</li>
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</ul>
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<h1 id="反馈事实"><a href="#反馈事实" class="headerlink" title="反馈事实"></a>反馈事实</h1><p>这些话对方不仅听着舒服，而且能给你反馈事实。具体怎么开放呢？咱们只需要记住两个关键词</p>
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<ul>
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<li>问题开放：不要让对方只能回答是或否，例如：像愿闻其详、展开说说、欢迎补充之类</li>
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<li>让出话语权：真正的沟通高手，是让对方觉得自己很牛，主导聊天的往往是能提出问题的人，或者让别人多说的人</li>
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</ul>
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</article>
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2023-10-24 09:50:42 +08:00
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2023-11-06 14:37:35 +08:00
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<div class="copyright">
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2023-11-11 19:22:04 +08:00
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<a target="_blank" href="https://mozzie.cn/2023/10/25/clotyiozo0001gbjv64v2ey45/">
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<span>有效对话指南</span>
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2023-10-24 09:50:42 +08:00
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</a>
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<ul>
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<li>
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2023-11-11 18:50:08 +08:00
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<span>作者</span>
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2023-10-24 09:50:42 +08:00
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<p> Mozzie</p>
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</li>
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<li>
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2023-11-11 18:50:08 +08:00
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<span>发布于</span>
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2023-11-11 18:46:02 +08:00
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<p>2023-10-25</p>
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2023-10-24 09:50:42 +08:00
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</li>
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<li>
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2023-11-11 18:50:08 +08:00
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<span>许可</span>
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2023-10-24 09:50:42 +08:00
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<p><a target="_blank" rel="noopener" href="https://creativecommons.org/licenses/by-nc-sa/4.0/">CC BY-NC-SA 4.0</a></p>
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2023-10-24 09:48:00 +08:00
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2023-11-06 15:01:24 +08:00
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2023-10-24 09:50:42 +08:00
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<span>目录</span>
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</p>
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<!-- 文章toc -->
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<ol class="toc"><li class="toc-item toc-level-1"><a class="toc-link" href="#%E7%9B%AE%E7%9A%84"><span class="toc-number">1.</span> <span class="toc-text">目的</span></a></li><li class="toc-item toc-level-1"><a class="toc-link" href="#%E6%90%9E%E5%AE%9A%E6%83%85%E7%BB%AA"><span class="toc-number">2.</span> <span class="toc-text">搞定情绪</span></a><ol class="toc-child"><li class="toc-item toc-level-2"><a class="toc-link" href="#%E5%A4%B8-%E7%BB%86%E8%8A%82"><span class="toc-number">2.1.</span> <span class="toc-text">夸 - 细节</span></a></li><li class="toc-item toc-level-2"><a class="toc-link" href="#%E5%A4%B8-%E5%AF%B9%E6%AF%94"><span class="toc-number">2.2.</span> <span class="toc-text">夸 - 对比</span></a></li><li class="toc-item toc-level-2"><a class="toc-link" href="#%E6%88%91%E8%83%BD%E7%90%86%E8%A7%A3%E4%BD%A0%EF%BC%8C%E6%8D%A2%E6%88%91%E4%B9%9F%E7%94%9F%E6%B0%94"><span class="toc-number">2.3.</span> <span class="toc-text">我能理解你，换我也生气</span></a></li><li class="toc-item toc-level-2"><a class="toc-link" href="#%E8%82%A2%E4%BD%93%E5%90%8C%E6%AD%A5"><span class="toc-number">2.4.</span> <span class="toc-text">肢体同步</span></a></li></ol></li><li class="toc-item toc-level-1"><a class="toc-link" href="#%E5%8F%AA%E9%99%88%E8%BF%B0%E4%B8%8D%E8%AF%84%E8%AE%BA"><span class="toc-number">3.</span> <span class="toc-text">只陈述不评论</span></a><ol class="toc-child"><li class="toc-item toc-level-2"><a class="toc-link" href="#%E8%AF%84%E8%AE%BA%E5%89%AF%E8%AF%8D"><span class="toc-number">3.1.</span> <span class="toc-text">评论副词</span></a></li></ol></li><li class="toc-item toc-level-1"><a class="toc-link" href="#%E4%BF%9D%E6%8C%81%E5%BC%80%E6%94%BE%E6%80%A7"><span class="toc-number">4.</span> <span class="toc-text">保持开放性</span></a></li><li class="toc-item toc-level-1"><a class="toc-link" href="#%E5%8F%8D%E9%A6%88%E4%BA%8B%E5%AE%9E"><span class="toc-number">5.</span> <span class="toc-text">反馈事实</span></a></li></ol>
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2023-11-06 15:01:24 +08:00
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2023-10-24 09:50:42 +08:00
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|
|
"tip-expand": "展开",
|
|
|
|
|
"text-select": "选择",
|
|
|
|
|
"text-move": "移动",
|
|
|
|
|
"text-esc": "关闭",
|
|
|
|
|
"tip-status-done": "完成",
|
|
|
|
|
"tip-status-doing": "进行中",
|
|
|
|
|
"tip-status-todo": "待办",
|
|
|
|
|
"tip-status-other": "废弃",
|
|
|
|
|
"tip-status-default": "默认",
|
|
|
|
|
"tip-roadmap-today": "定位今天",
|
|
|
|
|
"text-search": "搜索...",
|
|
|
|
|
"text-today": "今天",
|
2023-10-26 15:09:35 +08:00
|
|
|
// month
|
2023-11-11 18:50:08 +08:00
|
|
|
"January": "一月",
|
|
|
|
|
"February": "二月",
|
|
|
|
|
"March": "三月",
|
|
|
|
|
"April": "四月",
|
|
|
|
|
"May": "五月",
|
|
|
|
|
"June": "六月",
|
|
|
|
|
"July": "七月",
|
|
|
|
|
"August": "八月",
|
|
|
|
|
"September": "九月",
|
|
|
|
|
"October": "十月",
|
|
|
|
|
"November": "十一月",
|
|
|
|
|
"December": "十二月",
|
2023-10-24 09:50:42 +08:00
|
|
|
}
|
|
|
|
|
</script>
|
|
|
|
|
|
2023-11-06 16:14:34 +08:00
|
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|
<script src="/js/58c91c4e.js"></script>
|
2023-10-24 09:50:42 +08:00
|
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|
|
|
|
|
|
|
2023-10-24 09:48:00 +08:00
|
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|
</html>
|
